Q. I clicked the link and Adobe Acrobat doesn't launch. How do I view the document?
A. Make sure that you have the Adobe Acrobat plug-in properly installed for your browser. If you aren't familiar with installing plug-ins for your browser, please visit
Adobe's support page.
Q. When printing the document, the fonts don't look right or the text is misaligned on the printed pages. How do I print the document properly?
A. If you're using Windows, you can click "print as image" on your "Print" options box. Mac users should set their Adobe Acrobat print preferences to "print as an image."
Q. Where do I go to find out more information about Adobe Acrobat?
A. You can get more detailed help on Adobe's support page.
Q. I think I have Cigar Insider, but I can't access cigar ratings or Cigar Insider Online Newsletter.
A.You may be having a "cookie problem," where the system is not recognizing you (and your computer) as a current member.
Try the following steps:
- Click on the link at the very bottom of the left-hand navbar which says "Sign Out".
- Then sign in again. Your should be able to access the Cigar Ratings section.
In most cases, the above two steps will take care of the problem. If they don't, use our Cookie Test page to make sure that your browser is configured properly to handle Full Access.
Q. How do I change my email address?
A. You can manage your account and change your email address by going to our "Manage Your Account" page.
Q. How do I subscribe to Cigar Insider?
A. If you would like to sign up for Cigar Insider (which includes a subscription to Cigar Insider Online Newsletter, along with many other benefits) click here.
Q. How do I find out information regarding other areas of Cigar Aficionado Online?
A. For answers to your questions regarding other areas of our site click here.
Q. How can I contact Cigar Insider regarding problems with my subscription?
A. Send an email to us using the Contact Us page. Customer service hours are Monday-Friday, 9:00am-5:00pm EST. If possible, please include your user name, password and the email address we have on file in your email. We will try to respond to your email request within 2 business days.
Q. I am not getting my email alerts telling me when the latest newsletter is live.
A. It is likely that our email notifications are being blocked by your personal email settings, or by your email service provider through some sort of spam filter. Unfortunately, reputable, opt-in mailers such as ourselves are often lumped together with spammers as internet services providers attempt to curb the spam epidemic. Please try adjusting the security settings on your PC and/or please contact your email service provider to have them modify their security settings so that you can continue to receive the email notification (from cigarinsider@cigaraficionado.email-publisher.com).
Please note that Cigar Insider can always be accessed through the site's homepage. If this does not remedy the situation, please contact us. You may have unsubscribed accidentally.
Cigar Aficionado RSS Feed